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Shipping Policy and Customer Service
For orders with a value of over $49, we offer free Standard Shipping. Your order will be processed quickly and will be shipped via USPS First Class, USPS Priority Mail, Fedex SmartPost (delivered by the post office), Fedex Ground/Home Delivery, or Fedex Express Saver. Transit time ranges from 3 to 9 days. You will receive an email that identifies the shipping method and tracking number used for your order.
What are your shipping and handling charges?
Our shipping charges are based on your location and the weight of the package. Our complex calculations are designed to charge you as close to the actual cost of shipping as possible. To determine the shipping charges and options for your order, choose your products from our website, enter your shipping information in our Checkout process, and you will be given a few shipping options and costs to choose from.
USPS PRIORITY MAIL
The most popular shipping method chosen for our customers in the U.S. is Priority Mail, shipped via United States Postal Service. Priority Mail has a Delivery Confirmation number. You will be emailed your delivery confirmation number and a quick link to see the shipping and delivery status of your package online. Priority Mail usually arrives in 1 to 3 days, depending on how far you are from us. In northern California. Alaska and Hawaii can take longer. Priority Mail is not automatically insured, though we often insure larger orders.
Our experience with Priority Mail transit times tell us delivery transit times, though not guaranteed, will likely be:
• Western states – 1 to 2 days
• Central states – 1 to 2 days
• Eastern states – 2 to 3 days
Shipped from South Africa via priority mail and can take up to 3 weeks.
We have a fulfillment agent in Canberra, and all orders from Australia are dispatched from there.
Those orders are shipped via Mail and take anything from 2-7 days to arrive (depending on distance).
If you’re in Gauteng, KZN or the Western Cape, we’ll arrange a door to door delivery. If your delivery address is in one of the other provinces, we will ship to your nearest post office counter. If you have any questions please email us. Please provide us with an address, which is attended during the day as well as a contact number in which the courier can contact you. Delivery time is 1-4 days.
Other International orders
All other orders will be dispatched from South Africa and take 7 working days to arrive.
How soon after I place my order do you ship my package?
We are very proud of our reputation for Super Fast Same Day Shipping. The vast majority of orders received by 3pm Pacific time, Monday thru Friday, are shipped on the same day. We cannot guarantee that we will ship the same day, but we make every effort to do so. Monday is the day we ask for your patience, as occasionally the volume of orders may preclude us from shipping all orders, but we will definitely get them out the next day!
How will I know when my order has been accepted and shipped?
Immediately upon completing an online order, you will receive an email confirmation of your order. Once your order is fully processed, you will receive an emailed receipt of your final order, indicating the expected shipping date. Once shipped, you will also receive an email showing your delivery confirmation or tracking number and the exact shipping date. Be sure to provide us with an accurate email address so you can receive these notifications.
Will you ship to an address other than my billing address?
We would be happy to do so. Complete or modify the Shipping Address during the Registration process if you are a new customer, or in the Shipping & Payment portion of the order process if you are a repeat customer. If you wish a comment to be added to the order, such as Happy Birthday, indicate so in the Customer Notes section of the order. The recipient will receive a copy of your invoice, which is used as a packing slip. If you DO NOT wish this to occur, please indicate so.
The Ordering Process
How does your shopping cart work?
You add merchandise to your shopping cart from individual product pages using the Add to Cart button. At any time you may click on the My Cart at the top of each page to see the items in your shopping cart, and make any modifications. You can then either Continue Shopping, or Checkout at that time.
Is it safe and secure to order merchandise online? We have taken every precaution to make your transaction secure. Our shopping cart is built using industry-standard Secure Sockets Layer (SSL) encryption technology for security and privacy.
How will I know that my order went through?
First, be sure that you follow the ordering system instructions all the way to the end, at which point you will be shown a receipt or order form which you may print. You will shortly thereafter be sent an email to the email address shown on your order confirming that your order has been placed and will be processed as soon as possible. Once your order is fully processed, you will receive an emailed receipt of your final order, indicating the expected shipping date. Once shipped, you will also receive an email showing your delivery confirmation or tracking number and the exact shipping date. We want to keep you informed! If you have any questions, contact us via telephone during our business hours, or send an email or leave a voice message. We promise you will receive a prompt response to your request for assistance.
What if you don’t have all of the items in stock?
If an item that you ordered is out of stock, it will be automatically backordered. Our products are rarely on a backorder status, as we receive a fresh stock of products regularly. However, when that does occur it is usually only for a few days. We may hold your entire order until the backordered item arrives, or we may ship all the other products on your order, and ship the backordered item when it arrives back into our inventory. You will be informed of the projected shipping date of the backordered item. You can also check the status of your order by logging into our shopping cart and viewing your Order History.
How can I cancel my order? If you wish to cancel your order after it is placed on our website, you will receive a full refund IF your order has not been shipped. Please contact us immediately if you want to cancel your order, as we are very quick at shipping orders! Contact us via telephone during our business hours, or send an email, or leave a voice message. If your order has already been shipped, you may refuse it when it reaches you. When your refused order is received back by us, we will credit you for the amount charged for the product, less a 10% restocking fee. You will not be credited for the shipping charges.
What happens if the merchandise is lost or stolen during shipping and delivery?
If your domestic or international order has NOT been sent insured, we cannot replace lost or stolen merchandise that has been shown to be delivered by the United States Postal Service, by Fedex, by any other delivery service, or by the delivery service in a foreign country. If you feel that your package cannot be safely delivered to your home, please request that we add insurance to your order. If it has been insured, a replacement order will be sent along with documents for your signature, which we will need to make a claim with the delivery service so that we may recover the cost of the merchandise.
What is your return policy?
Unfortunately, we cannot accept returns once merchandise has been opened. We strongly encourage you to read the ingredients and precautions of each product thoroughly before ordering. Please inspect your product before opening, and contact us immediately if you suspect a problem with the quality of the product. See the next topic to return unopened merchandise.
What if I need to return unopened merchandise?
ORDERS SENT WITHIN THE U.S. You may return any UNOPENED PRODUCT in its original condition** WITHIN THIRTY (30) DAYS of receiving the order for a refund or credit, less a 10% restocking fee (or 15% restocking fee if you received free shipping on your order). You will not be refunded for shipping. Shipping charges will only be refunded if the return is due to our error.
Contact us via email to obtain authorization to return your order. You must write the Return Authorization number on the outside of your package. All returns should be accompanied by a copy of your sales receipt packing slip or the order number, and must be returned within the 30 day time period. After your return has been received it will take a few days to process. NOTE: Credits and refunds for returns are subject to our acceptance of the condition** of the goods returned. A Return Authorization number is not a guarantee that a credit will be issued. Mail returns to Bellabaci C/O Energetic Nutrition, Inc. at the address shown on our Contact page.
Merchandise that is returned to us for reasons of “Refused” or “Unclaimed” are subject to our 10% restocking fee. Shipping charges will not be refunded. If a package is returned due to our error in shipping address, we will reship to you.